Are the prices in the online store and the physical points the same?

The prices in the online store are exactly the same as in your usual store. If there is any difference between the prices on the site and the prices marked on the labels of the parts, the correct price will always be that of the labels.

Are the items labeled "Exhausted" reset?

All articles are replenged as soon as possible, or removed from the site.

Will I receive the same product I see in the photograph?

The photographs are carried out with a high quality, so as to reflect in detail each of the products. You may find differences in the products in which the raw material itself and its manufacturing process influences the final result, such as the handcrafted products. We will make every effort to make the colors of the products appearing on the site be as accurate as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing the exact colors.

How can I verify that I have correctly made my purchase?

Upon completion of your request, you will receive an email confirming the receipt of your request. If you do not receive it, you should contact our customer service department by e-mail:

Where can I receive my order?

You can receive it at the address you want.

What is the availability of products present in our online store?

All items available in the online store have stock at the time of purchase. Information on the availability of the products presented is permanently updated. However, the probability of stock breakage of products on sale in the online store increases the longer the time interval between placing the product in the basket and confirming the order. In addition, if several purchasers place the same product in the basket, rupture may occur and, in this case, the priority order for treatment will be the one that was first confirmed.