You can click on the following words to access all the information about: shipments and deliveries, customizations, sewing arrangements, size guide, and exchanges and returns.


Are the prices in the online store and in the physical points the same?

Prices in the online store are the same as in your regular store. If there is any difference between the prices shown on the website and the prices marked on the parts labels, the correct price will always be the price on the labels.


Are items marked “out of stock” restocked?

All articles are replaced as soon as possible, or removed from the site.


Will I receive the same product as I see in the picture?

The photographs are taken with a high quality, in order to reflect in detail each of the products. You may find differences in products where the raw material itself and its manufacturing process influence the result, such as handcrafted products. Our team will make every effort to ensure that the colors of the products that appear on the website are as accurate as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing the exact colors.


How can I prove that I correctly made my purchase?

After placing your order, you will receive an email confirming receipt of your order. If you do not receive it, you should contact our Customer Support department via Live Chat or email:


Where can I receive my order?

You can receive it at the address you want.


What is the availability of the products present in our online store?

All items available in the online store are in stock at the time of purchase. The information regarding the availability of the products presented is constantly updated. However, the probability of out-of-stock products for sale in the online store increases the longer the time interval between placing the product in the basket and confirming the order. Additionally, if several buyers place the same product in the basket, a breakage may occur and, in this case, the priority order for treatment will be the one that was first confirmed.


For any other questions, please contact us through Live Chat or use the email: