MAUÎ Official: is a made-to-order and made-to-measure brand. Each piece is crafted in our atelier in Portugal.
Easy, fast and free exchanges
The first exchange is free in Portugal and Spain (excluding the islands). Procedure:
Free exchange (one per order): The original product will be collected by the courier when the new product is delivered. Subsequent exchanges are processed as standard exchanges.
Standard exchange: The customer must ship the item separately and cover the individual shipping cost. We recommend using a shipping service with tracking.
For an exchange to be accepted, the following conditions must be met:
a) The item must not be personalized or made to measure (requests for sizes not listed in the size chart, hem alterations, the addition of padded cups, changes to color or design, unique creations requested by the customer, etc.);
b) The item must not be an accessory or underwear (bags, earrings, shawls, scarves, cups, stockings, etc.);
c) The item must not have been used;
d) The item must retain its original characteristics and all labels must remain intact;
e) The item must be complete. All materials that belong to the item must be returned.
If the replacement item is worth less than the original order, You will receive a voucher for the difference, valid for 18 months.
You must request an exchange or return by emailing info@mauiofficial.com, stating which item You wish to exchange and providing the order reference.
If You receive a damaged item, You must contact us within a maximum of 24 hours of delivery so that we can arrange a replacement. Please provide photographic evidence.
Returns
The return period is 14 (fourteen) days from receipt, provided that:
a) The item is not personalized or made to measure (requests for sizes not listed in the size chart, hem alterations, the addition of padded cups, changes to color or design, unique creations requested by the customer, etc.);
b) The item is not an accessory or underwear (bags, earrings, shawls, scarves, cups, stockings, etc.);
c) The item has not been used;
d) The item retains its original characteristics and all labels remain intact;
e) The item is complete. All materials supplied with the order must be returned.
f) The item is not an outlet piece from a discontinued collection.
Once MAUÎ Official receives the return, the item's condition will be assessed and the refund will be processed within a maximum of 15 (fifteen) days, excluding customs fees. If the return is made for a reason other than a duly justified defect, MAUÎ Official will not refund shipping costs. If the returned products are damaged or show signs of use, MAUÎ Official reserves the right to reject the return and refuse the corresponding refund.
By placing an order, You accept our exchange and return policy. For questions regarding returns, exchanges or refunds, please contact our team at info@mauiofficial.com, stating which item You wish to exchange and providing the order reference.