As of May 15, 2023, the customer can exchange the product or size for up to 3 months, and MAUÎ Official is responsible for collecting the first order free of charge and delivering the exchange order at the same time. Only valid for shipments made to Portugal and Spain (except islands). If the exchange product is less than the value of the first order, the customer will receive a voucher with the respective difference, which is valid for 18 months. Subsequent exchanges cost 2x the shipping cost in effect.
The deadline for returns is 14 (fourteen) days after receipt, provided that: a) The product has not been used; b) The product keeps its original features and labels intact; c) The product is complete. All material accompanying the order must be returned.; d) The product has not been customized (tone change, custom-made, hem arrangement, etc.);
The customer must request the exchange or return of the order via email email@example.com indicating the product you want to exchange or return, as well as the order reference.
In case of return, once the returned product has been received, MAUÎ Official will analyze and confirm its condition and, when applicable, will reimburse the customer within a maximum period of 15 (fifteen) days. Please note that the shipping costs for the return order are the responsibility of the customer. If your return has been made for a reason other than the justified existence of a defect, MAUÎ Official will not refund these costs. Therefore, MAUÎ Official will not reimburse the expenses related to the shipping costs initially borne by the customer for the respective order, nor the customs costs.
If the returned products are damaged or show signs of use, MAUÎ Official reserves the right not to accept the return and to refuse to reimburse them.