1.1 These Terms and Conditions govern the sale, including registration, of MAUÎ products through the website www.mauiofficial.com.
1.2 The website www.mauiofficial.com is managed by the company Padrão Padrão, Unipessoal LDA., Nº 514302313, Vila Nova de Famalicão, Braga.
1.3 For the purposes of these Terms and Conditions:
a) - “MAUÎ” - Products sold on the website www.mauiofficial.com;
b) - “User” - Any individual, non-trader, who places an order through the website www.mauiofficial.com;
1.4 The use of the www.mauiofficial.com website and the purchase of MAUÎ products presupposes your knowledge, understanding and acceptance of these Terms and Conditions.
2.1 To place an order, the User may register in advance by filling in the fields on the form on the website www.mauiofficial.com. You can also choose to place your order without prior registration.
2.2 From the moment you access your personal account, the User is subject to these Terms and Conditions.
3.1 The www.mauiofficial.com website is intended for all users who wish to purchase MAUÎ products from their home or place of work 24 hours a day, 7 days a week.
3.2 Information on product characteristics can be found at www.mauiofficial.com
3.3 MAUÎ reserves the right to modify at any time the information, product offer, promotions, prices and commercial conditions presented on the website www.mauiofficial.com
ORDER ON THE WEBSITE
4.1 To order at www.mauiofficial.com you must have an email account and your browser must be set to accept cookies and pop-ups which in turn will allow you to enjoy all the navigability conditions of the website. www.mauiofficial.com.
4.1.1 You may purchase products online, and you must:
(a) Find the product (s) you wish to purchase;
b) Add the selected product (s) to the “Shopping Cart”;
d) Review your order and confirm the order;
4.2 You will receive an order confirmation email with details regarding the payment method you have selected.
4.3 Your order will be delivered by the logistics operator to the delivery address indicated in the purchase process.
4.5 MAUÎ reserves the right not to accept and / or cancel orders already confirmed in the following situations:
a) the product is not available;
b) Payment is not made using any of the payment options available on the website www.mauiofficial.com;
c) The payment is not confirmed;
d) The billing information is not correct;
e) There is an error in the price quotation;
f) It is not possible to deliver to the address provided by the User.
5.1 Prices of products displayed on the website www.mauiofficial.com include Value Added (VAT). The total VAT payable by the User will be indicated on the invoice to be sent to the User.
5.2 Prices are all quoted in euros (€). Note that the change of delivery country may have an influence on prices due to different shipping costs. Customs costs for the country of delivery of the order will be borne by the customer.
5.3 Prices of products displayed on the website may change. MAUÎ reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
5.4 In the event of an error in the price of the products ordered, MAUÎ or the User may, until the shipment of the order, cancel the order.
5.5 The total price specified at checkout includes taxes from the country of origin (Portugal) and shipping costs.
5.6 The User must pay only the amount specified in the order confirmation.
5.7 All orders are processed in euros. If your bank account is in another currency, the exchange rate used for debiting your account will be automatically determined by Bank / Paypal and not by MAUÎ.
6.1 You may pay for your purchases through the Paypal payment manager or by bank transfer.
6.2 MAUÎ does not accept any payment method other than those mentioned in the previous point. You should not attempt to pay by any means other than the specified payment methods. If you do so, we will not be liable for loss of payment or any other damages that may result.
7.1 Shipping to Portugal costs 4 €.
7.2 Outside Europe, all orders will have an associated shipping cost and may incur customs charges according to the country of delivery.
8.1 MAUÎ will ship the product (s) ordered by the User from Monday to Friday from 9am to 6pm, excluding holidays, and on the days and times used by the logistics company to the delivery address indicated by the User.
8.2 Our delivery service does not include scheduling option.
8.3 Delivery times in Portugal and Spain vary between 2 - 8 business days depending on the item ordered. MAUÎ's responsiveness within these deadlines varies depending on stock availability, as well as during promotion, sales and Christmas periods.
8.4 MAUÎ will inform the User of the unavailability of the ordered product (s) as well as refund the amount paid, within 15 (fifteen) days from the knowledge of the unavailability.
8.5 In case of unavailability of the carrier to deliver the products on the date indicated, the User will be contacted to indicate another delivery date.
8.6 Upon delivery, the User must check the packaging for damage. If you find that the products are damaged, the User must not accept the delivery of the order, which will be returned. The User must report the situation, if possible documented with photographs, through the email firstname.lastname@example.org and if agreed, MAUÎ will resubmit the order at no cost to the User. If the User wishes to cancel the order, will be returned the full amount paid.
8.7 If you do not receive your order within ninety (90) days from the date of payment of the order, please send an email to email@example.com informing us of this. After this deadline, MAUÎ will not be responsible for the loss of the order.
8.8 Delivery is deemed to have been made with the signature on the delivery receipt at the agreed address.
FREE RESOLUTION RIGHT
9.1 The User may terminate his contract up to fourteen (14) days after receipt of the order, provided that:
a) the product (s) have not been used;
b) the product (s) retain their original characteristics and labels intact;
c) justified existence of defect or non-compliance.
d) The product (s) are complete and all accompanying orders must be returned.
9.2 The User may exercise his right of free resolution by sending the Free Resolution template or any other unambiguous declaration of termination of the contract to the email firstname.lastname@example.org.
9.3 The costs of return of the order in the exercise of the right of free resolution are borne by the customer.
9.4 Once the returned product has been received, MAUÎ will analyze and confirm the condition of the order and, when applicable, refund within 15 (fifteen) days the amounts paid by the User on the order, by the same means used for payment. of the order.
9.5 If returned items show signs of use, MAUÎ reserves the right not to accept returns and to refuse refunds.
9.6 The User should note that if the return has been made for reasons other than the justified existence of defect or non-compliance of the ordered products, MAUÎ will not refund the shipping costs. Therefore, MAUÎ will not reimburse the costs related to the postage initially borne by the customer for the order.
9.7 Please note that these conditions apply only to orders placed in Portugal. If your order was placed outside Portugal, please contact us at email@example.com
CANCELLATIONS AND RETURNS
10.1 You may cancel your order, provided you request it by e-mail firstname.lastname@example.org before shipment.
10.2 If the order was received prior to shipment, we will refund the amounts paid by the User in the order, by the same means used for payment of the order, within a maximum of 15 (fifteen) days.
10.3 If the request has been received after shipment, the rules set forth above, concerning the right of withdrawal, shall apply.
10.4 MAUÎ does not offer direct exchanges. The User may choose a voucher to exchange his order for another item available on the website, being responsible for all costs related to the new shipment. Please note that orders placed with a voucher and subsequently returned may only receive a new voucher as a refund.
10.5) Returns are not accepted for products made to customer specifications or manifestly customized (custom made parts, feature changes, tone changes, or order / finished product parts).
10.6 In the event that the ordered product is defective or otherwise non-compliant, you may choose to:
a) replace the product;
b) terminate the contract.
10.7 As soon as the User discovers a defect or other non-conformity of the product, he / she should inform us through the email email@example.com, sending supporting photos.
10.8 Once we receive your email, we will contact you to resolve the issue by consensus.
10.9 In any of the options exercised by the User, at the end of 10.6, the respective costs will always be borne by MAUÎ.
MAUÎ does not sell second-hand, defective or substandard products. The main features of each product shown at www.mauiofficial.com are found on each product page.
MAUÎ will make every effort to make the product colors appearing on the www.mauiofficial.com website as accurate and real as possible. However, as computer monitors vary, we cannot guarantee that your monitor will be displaying the exact colors.
In view of the objective of continuous improvement of the services provided, MAUÎ will endeavor to address and resolve complaints submitted by the User within 5 (five) business days, via email firstname.lastname@example.org
AFTER SALE WARRANTY AND SERVICES
MAUÎ products benefit from the compliance guarantee provided by the law applicable to the sale of consumer goods.
EXCLUSION AND LIMITATION OF LIABILITY
MAUÎ does not guarantee uninterrupted operation of the www.mauiofficial.com website, or any of its features, and may be suspended for maintenance, repair or upgrades.
Likewise, MAUÎ will not be liable for any damages, arising, directly or indirectly, from force majeure situations that prevent MAUÎ in any way from fulfilling its obligations, namely strikes, network failures. telecommunications, or any other services, fires, floods, inability to obtain products, materials or services, breakdowns, delays from suppliers or carriers, and changes in legislation or administrative regulations.
MAUÎ is not responsible for any misuse of your access to the website by third parties as it is personal and non-transferable.
MODIFICATION OF TERMS AND CONDITIONS
MAUÎ reserves the right to change these Terms and Conditions at any time, subject to changes made and users notified by posting to the modified Terms and Conditions website www.mauiofficial.com.
PERSONAL DATA TREATMENT
PROOF AND FILE
Computer records maintained by MAUÎ in secure conditions are considered as evidence of communications, orders and payments made between MAUÎ and the User.
These Terms and Conditions and any related disputes arising therefrom, including their validity, use of the website or any purchase thereof, shall be governed by Portuguese law.
ONLINE DISPUTE RESOLUTION
The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and traders resolve their disputes out of court https://webgate.ec.europa.eu/odr/main/index.cfm?event = main.home.chooseLanguage
Lisbon Consumer Conflict Arbitration Center http://www.centroarbitulholisboa.pt/
Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal http://www.triave.pt/
CIAB - Center for Consumer Information, Mediation and Arbitration (Arbitral Tribunal de Consumo) http://www.ciab.pt/en/
CNIACC - National Center for Consumer Conflict Information and Arbitration http://www.arbitraçãodeconsumo.org/
Coimbra District Consumer Conflict Arbitration Center http://www.centrodearbitragemdecoimbra.com
Algarve Consumer Conflict Information, Mediation and Arbitration Center http://www.consumoalgarve.pt
Porto Consumption and Arbitration Information Center http://www.cicap.pt
European Online Dispute Resolution Platform https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
ELECTRONIC COMPLAINTS BOOK
You can use the Electronic Complaint Book to file a complaint. To do so, simply access the Electronic Complaints Book platform here.
Website offerings are valid only when they appear on the website.