The user may return the product (s) ordered up to 14 (fourteen) days after receipt, provided that:
(a) the product (s) has not been used;
(b) the product (s) present their original characteristics intact as well as their respective labels;
(c) justified existence of defect or non-conformity.
(d) The product(s) are complete and all the material that accompanies the order must be returned.
The customer must request the return of his order via email firstname.lastname@example.org indicating the order number and item (s) to be returned.
Please note that shipping costs are the responsibility of the customer.
Upon receipt of the return order, MAUÎ will carry out the analysis and confirmation of the state of conservation and, where applicable, reimburse the amounts paid by the user within a maximum of fifteen (15) days.
In case of exchanges, your refund may be made by voucher in the amount of the item or item (s) returned. Returns made from items purchased through a voucher may only be reimbursed by voucher.
In the case of returns made for other reasons other than those of the justified existence of defect or non-conformity of the articles ordered, MAUÎ will not reimburse the value of postage.
In the case of the article or articles to be used or damaged, MAUÎ reserves the right not to accept the return and to refuse reimbursement.
The conditions presented are valid for returns and exchanges made in Portugal. For more information regarding returns and exchanges outside of Portugal PF please contact us via email address email@example.com